Privacy Policy

PRIVACY POLICY

Last Updated: October 10, 2026

WHO WE ARE

This Privacy Policy explains how Fetchy App LLC (“Fetchy,” “we,” “us,” or “our”) collects, uses, processes, stores, and shares personal information when you use our services.

This Privacy Policy applies when you:

Visit our website at www.heyfetchy.com
Use Fetchy through iMessage, SMS, or other supported messaging services
Use the Fetchy mobile app or access Fetchy via web
Use any other Fetchy products or services
Contact us for support, feedback, or other communications

ABOUT FETCHY

Fetchy is a digital organization and productivity service that helps users capture, organize, and retrieve information, including:

Notes and ideas
Bookmarks and links
Tasks and reminders
Images and uploaded content
Lists and collections

Fetchy uses automated systems and artificial intelligence to organize and retrieve information with minimal manual effort.

Users can submit content through supported messaging channels, applications, and web interfaces.

CONTACT US

For questions about this Privacy Policy or your personal information, contact:

Fetchy App LLC

Website: www.heyfetchy.com

Email: support@heyfetchy.com

1. INFORMATION WE COLLECT

Information You Provide

Depending on how you use Fetchy, we may collect:

Name
Email address
Phone number
Account and authentication information
Billing and subscription information
Messages and submitted content
Notes, ideas, bookmarks, tasks, and reminders
Images, screenshots, links, and attachments
Customer support communications and feedback

You may submit information about other individuals, such as customer contact details or business records. You are responsible for ensuring you have the appropriate rights or permissions to submit this information.

Payment Information

Payments may be processed through Stripe or other authorized payment providers.

Fetchy does not directly store full payment card numbers when payments are handled by these providers.

Payment providers process information according to their own privacy policies.

Stripe Privacy Policy: https://stripe.com/privacy

Automatically Collected Information

When you use our website, applications, or services, we may automatically collect:

IP address
Browser type
Device type
Operating system
Usage activity
Device identifiers, where applicable
Approximate location derived from technical information
Diagnostic and performance information

Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to:

Maintain service functionality
Remember preferences
Analyze usage
Improve performance
Maintain security

Additional information may be available through our Cookie Policy at www.heyfetchy.com/cookies.

Messaging Information

When you interact with Fetchy through iMessage, SMS, or other supported messaging services, we may process:

Your phone number
Message content
Images, links, and attachments
Message timestamps
Delivery and processing information
Information necessary to identify your account and respond to requests

Messages may pass through third-party messaging providers or infrastructure before reaching Fetchy.

These providers may maintain information according to their own policies and retention practices.

Social Login Information

If you sign in using services like Google, Facebook, or X, we may receive profile information associated with your account.

2. HOW WE USE YOUR INFORMATION

We use information to:

Create and manage accounts
Provide and maintain our services
Save, organize, and retrieve submitted content
Generate tags and categories
Set and deliver reminders and notifications
Process payments
Respond to support requests
Send service-related communications
Improve performance and reliability
Analyze product usage trends
Prevent fraud and misuse
Improve AI-powered organization and retrieval
Comply with applicable legal obligations

We may use usage information and aggregated or de-identified data to understand how our services are used and improve functionality.

Private saved content is not included in our product analytics.

AI SERVICES AND USER CONTENT

Fetchy uses artificial intelligence and automated systems to organize, categorize, retrieve, and improve the usefulness of user-submitted content.

When you upload, type, link, or otherwise submit content, that information may be processed by third-party AI service providers to deliver Fetchy's functionality.

How AI Is Used

Fetchy may use AI to:

Generate tags and categories
Improve search and retrieval
Organize notes and other content
Identify relationships between information
Support reminders and productivity features
Improve organization accuracy and reliability

Third-Party AI Providers

Fetchy uses third-party AI providers and cloud infrastructure providers to process content necessary to deliver its services.

The providers and models used may change as our technology evolves.

Information shared with these providers is intended to be limited to what is reasonably necessary to provide the requested functionality.

Third-party providers process information subject to their applicable agreements, policies, and technical configurations.

AI Data Retention

Fetchy seeks to minimize unnecessary retention of submitted content by its AI processing providers.

Retention practices may vary depending on the provider, processing service, contractual arrangements, and applicable legal requirements.

Fetchy's storage of information you choose to save is separate from any temporary processing performed by AI providers.

AI Model Training

Fetchy does not use private saved content to train its own general-purpose AI models.

Third-party AI providers process information under their applicable agreements and service terms, which may include restrictions on model training.

Fetchy evaluates provider practices and configurations as part of its efforts to protect user information.

Human Access

Access to private user content is limited to authorized Fetchy team members when reasonably necessary for:

Customer support
Technical troubleshooting
Security investigations
Improving organization accuracy

Access is permission-controlled and restricted to legitimate operational purposes.

AI Limitations

AI-generated organization, tagging, recommendations, and retrieval results may not always be accurate, complete, or appropriate.

Users should independently verify important information.

3. LEGAL BASIS FOR PROCESSING

Depending on your location and applicable law, Fetchy may process personal information based on:

Consent
Contractual necessity
Legitimate business interests
Legal obligations
Protection of vital interests

The applicable legal basis depends on the information processed and the purpose of processing.

4. WHO WE SHARE INFORMATION WITH

We may share information with third-party service providers that support our operations, including:

Cloud hosting providers
Payment processors
Analytics providers
Authentication providers
Messaging infrastructure providers
AI processing and large language model providers
Customer support tools
Performance monitoring services

We may also disclose information:

When required by law or valid legal process
To investigate fraud, misuse, or security incidents
To protect the rights, safety, or security of Fetchy, our users, or others
During a merger, acquisition, financing, or business transfer, subject to applicable law

Fetchy does not sell personal information.

We do not use private saved content for advertising analytics or targeted advertising.

5. DATA SECURITY

Fetchy uses reasonable technical, administrative, and organizational safeguards designed to protect personal information.

These may include secure infrastructure, access controls, encryption, and other protective measures appropriate to the services provided.

Access to private user content is restricted to authorized personnel for legitimate operational purposes.

No electronic storage or transmission system can guarantee complete security.

6. DATA RETENTION AND DELETION

Fetchy retains information for as long as reasonably necessary to:

Provide its services
Maintain user accounts and saved content
Comply with legal obligations
Resolve disputes
Prevent fraud and misuse
Maintain service security

User-Controlled Content

Users may delete saved content or request deletion of their accounts.

When a deletion request is received or initiated, Fetchy processes the request in accordance with its deletion procedures and applicable legal requirements.

Deleted information is removed from applicable systems as part of this process.

Certain information may remain temporarily in restricted backups, security records, or third-party systems where necessary for operational, legal, or security purposes.

Retention periods may vary depending on the type of information, its purpose, and applicable requirements.

Third-Party Messaging Services

Messages sent through iMessage, SMS, or other messaging services may be subject to the independent storage and retention practices of Apple, mobile carriers, and other providers.

Fetchy does not control information retained independently by these third parties.

Third-Party AI Processing

AI providers may process and temporarily handle submitted information according to their applicable agreements and technical configurations.

Fetchy's data retention practices do not necessarily determine how independently operated third-party systems handle information.

7. CHILDREN’S PRIVACY

Fetchy is not intended for children under 13 or individuals below the applicable minimum age for using the service without required parental authorization.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that information has been collected without required authorization, we will take appropriate steps to delete it.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of information
Request account deletion
Request a copy of your information
Withdraw consent where applicable
Object to or restrict certain processing
Appeal certain privacy decisions where applicable

We may take reasonable steps to verify your identity before fulfilling privacy requests.

Requests will be handled in accordance with applicable legal requirements.

To submit a privacy request, contact:

support@heyfetchy.com

We will not unlawfully discriminate against users for exercising applicable privacy rights.

9. MESSAGING AND COMMUNICATION PREFERENCES

Fetchy uses messaging services to provide its core functionality.

Depending on how you use Fetchy, you may receive:

Save confirmations
Reminders
Scheduled summaries and briefings
Responses to retrieval requests
Account and service notifications
Product announcements or promotional communications, where permitted

Messaging Preferences and Opt-Out

Users may manage supported messaging preferences, including reminders, summaries, and promotional communications.

Users may also discontinue Fetchy entirely and request deletion of their accounts.

Where applicable, SMS users may reply STOP to discontinue text messages. Other messaging channels may provide different opt-out methods.

Opting out of certain communications may affect the availability of related features.

Message and data rates may apply.

10. ANALYTICS AND ADVERTISING

Fetchy uses product analytics tools to understand service usage, monitor performance, and improve the user experience.

Analytics may include:

Website visits and page views
Feature usage and interactions
Device and browser information
Session activity
Technical performance and errors
General usage trends

Private Content

Fetchy does not use the contents of private notes, messages, images, screenshots, tasks, reminders, or other saved information for product analytics.

Advertising

Fetchy does not use advertising tracking pixels.

We do not sell personal information or use private saved content for targeted advertising.

Third-Party Analytics Providers

We may use third-party analytics providers to process usage and performance information for authorized service purposes.

Where required by applicable law, we provide appropriate choices regarding nonessential cookies and tracking technologies.

11. INTERNATIONAL USERS

Fetchy may process and store information in the United States or other countries where its service providers operate.

Privacy protections may differ between jurisdictions.

Where required by applicable law, Fetchy uses appropriate safeguards for international transfers of personal information.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.

The updated version will include a revised Last Updated date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

13. CONTACT INFORMATION