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PRIVACY POLICY

Last Updated: May 26, 2025

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WHO WE ARE

This Privacy Policy explains how Fetchy LLC (“Fetchy,” “we,” “us,” or “our”) collects, uses, stores, and shares your information when you use our services.
 

This applies when you:

  • Visit our website: www.heyfetchy.com

  • Use the Fetchy iMessage application

  • Use the Fetchy mobile app

  • Use any Fetchy products or services

  • Contact us for support, marketing, or events
     

ABOUT FETCHY

Fetchy is a digital organization and productivity tool that helps users capture, organize, and retrieve:

  • Notes

  • Ideas

  • Bookmarks

  • Tasks

  • Uploaded content
     

Fetchy uses intelligent tagging and retrieval systems to organize information with minimal manual effort.

Users can upload, type, or link content into Fetchy for analysis, organization, search, and retrieval.
 

CONTACT US

Questions about this Privacy Policy?
 

Email us at:

support@heyfetchy.com

 

1. INFORMATION WE COLLECT

Information You Provide

We may collect:

  • Name

  • Email address

  • Phone number

  • Username

  • Password

  • Billing address

  • Payment information

  • Uploaded content

  • Authentication data
     

Payment Information

Payments are securely processed through Stripe.

Fetchy does not store full credit card information.

Stripe Privacy Policy:
https://stripe.com/privacy
 

Social Login Information

If you sign in using services like Google, Facebook, or X, we may receive profile information associated with your account.
 

Mobile App Permissions

Depending on your settings, Fetchy may request access to:

  • Calendar

  • Microphone

  • Storage

  • Reminders

You can disable permissions anytime in your device settings.
 

Automatically Collected Information

We may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Usage behavior

  • Device identifiers

  • Approximate location

  • Analytics data
     

Cookies & Tracking Technologies

We may use:

  • Cookies

  • Pixels

  • Analytics tools

  • Tracking technologies

 

To:

  • Improve performance

  • Remember preferences

  • Analyze usage

  • Maintain security


Cookie Policy:
www.heyfetchy.com/cookies
 

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2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Create and manage accounts

  • Provide Services

  • Process payments

  • Respond to support requests

  • Send updates and notifications

  • Improve performance

  • Analyze usage trends

  • Prevent fraud

  • Improve AI tagging and retrieval

  • Optimize search and organization features

 

AI SERVICES AND USER CONTENT

Fetchy uses artificial intelligence (“AI”) and automated systems to help organize, categorize, retrieve, and improve the usefulness of user-submitted content.

When you upload, type, link, or otherwise submit content to Fetchy, that content may be processed by trusted third-party AI service providers solely for the purpose of delivering and improving the Services.
 

How AI Is Used

Fetchy may use AI systems to:

  • Generate tags and categories

  • Improve search and retrieval

  • Organize notes and content

  • Analyze patterns and relationships between information

  • Provide productivity recommendations

  • Improve functionality, accuracy, and user experience
     

Third-Party AI Providers

Fetchy may work with trusted third-party AI providers and cloud infrastructure providers to process content securely and reliably. These providers are contractually restricted from using your content for unauthorized purposes.
 

Model Training

Fetchy does not intentionally permit third-party AI providers to use private user content to train publicly available AI models unless explicitly disclosed to users.
 

Human Access

Access to user content is limited to authorized personnel who require access for support, security, maintenance, legal compliance, or service improvement purposes.
 

AI Limitations

AI-generated organization, tagging, recommendations, or retrieval results may not always be accurate, complete, or appropriate. Users should independently verify important information.

 

3. LEGAL BASIS FOR PROCESSING

Depending on your location, we may process your information based on:

  • Consent

  • Contractual necessity

  • Legitimate business interests

  • Legal obligations

  • Protection of vital interests

     

4. WHO WE SHARE INFORMATION WITH

We may share information with trusted third-party providers, including:

  • Cloud hosting providers

  • Payment processors

  • Analytics providers

  • Authentication providers

  • Cloud AI processing providers

  • Large language model providers

  • Customer support tools

  • Performance monitoring tools

 

We may also share information:

  • If required by law

  • During mergers or acquisitions

  • To protect safety and security
     

Fetchy does not sell personal information.

User content is processed only for the purpose of delivering and improving the Services.

 

5. DATA SECURITY

We use reasonable technical, administrative, and organizational safeguards designed to protect your information, including encrypted transmission, access controls, secure infrastructure providers, and limited internal access to user data. However, no system can guarantee complete security.

 

6. DATA RETENTION

We keep information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

 

Deleted content may remain in backups or secure storage systems for a limited period for operational, legal, fraud prevention, or disaster recovery purposes.​
 

7. CHILDREN’S PRIVACY

Fetchy is not intended for children under 13 years old, or under the minimum digital consent age in your jurisdiction.

We do not knowingly collect personal information from children.

 

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

  • Access your information

  • Correct your information

  • Delete your information

  • Request account deletion

  • Export your data

  • Withdraw consent
     

To make a request:

support@heyfetchy.com

 

9. GOOGLE API SERVICES

Our use of information received from Google APIs complies with the Google API Services User Data Policy, including Limited Use requirements.
 

Google user data is only used to provide or improve user-facing features within Fetchy. We do not sell Google user data or use it for advertising purposes.
 

More information:
https://developers.google.com/terms/api-services-user-data-policy

 

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

The updated version will always include a revised “Last Updated” date.

 

11. CONTACT INFORMATION

Fetchy App LLC
www.heyfetchy.com
support@heyfetchy.com

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